Oakville Store Return Policy

Shop with Confidence at the Oakville Store

We hope you are satisfied with your purchase from our store, however, if for any reason you are not satisfied, the Oakville Store return policy outlines one way we can rectify any issues.

We want our customers to be 100% satisfied with your shopping experience at Oakville Store. If your purchase does not fall under the Oakville Store return policy please send us an email at service@oakvillestore.ca and we will do everything we can to resolve any issues.

The Oakville Store Return Policy

The Oakville Store return policy covers returns requested by email within 30 days from the date of purchase, with the invoice or shipping confirmation email. The item(s) must be shipped to the Oakville Store within 5 business days upon return approval.

To be eligible for a return, all items must be returned in the same condition as when they were received and must include all original packaging and accessories. Any consumable items must be fully sealed in order to be eligible for a return.

Some items are not eligible for return:

Additional non-returnable items:

• Gift cards
• Downloadable products
• Clearance items

Please do not send your purchase back to the manufacturer.

Returns will not be processed for items that do not meet these terms. If a return does not meet the terms it may be shipped back to the customer or partially refunded. We will handle these situations on a case-by-case basis.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon approval we will issue a refund to the original method of payment. We will issue approved refunds within 5 business days of receiving the request. Please note that it may take 5-7 business days for your bank to process the refund.

Late or missing refunds

If you haven’t received a refund yet, first double check your account.

Then contact your financial institution. Please note it may take some time before your bank processes your refund .

If you’ve done all of this and you still have not received your refund yet, please contact us at service@oakvillestore.ca.

Shipping Returns

To return your product, please send us an email requesting a return at service@oakvillestore.ca. You will receive instructions regarding where to ship your return.

In order to ensure your items arrive safely, be sure to pack them securely.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You can find shipping rates through Canada Post. The return postal code is L4W 1W1.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@oakvillestore.ca and you will receive instructions about this process. We will take care of any shipping fees if the item is defective or damaged on arrival.

Please see the shipping information page for time estimates for receiving your exchanged item(s).

Need Help?

Contact us at service@oakvillestore.ca for questions related to refunds and returns.