Frequently Asked Questions

FAQ Categories

Where is my invoice?

Invoices are sent to the email you signed up with, and are available to be viewed and printed in your Oakville Store account. You can access the invoice in your online account by selecting the order in your order list.

How long will my order take to arrive?

We usually prepare your order within 1-3 business days. During major holidays this may be extended. We will send you an email when your order ships out. The time to ship will depend on your location. You can see estimates for locations across Canada on our delivery information page.

How much does shipping cost?

We charge the lowest possible price for shipping your order. Unfortunately shipping can be quite expensive and as a small business we do our best to offer you value while dealing with the ever increasing cost of shipping. We are able to offer lower shipping rates depending on your order amount. Shipping is free across Canada for orders over $75. 

How can I track my order?

When your order is shipped you will receive an email with a link to tracking information for your order. If you would like to contact the courier, follow your tracking link and you will see the courier’s contact information on their website. 

Can I exchange or return my item?

We will always work with you to ensure you are 100% satisfied with your Oakville Store order. Please see our return policy for more information on returns and exchanges. 

What type of payments are accepted?

We accept Paypal, Visa and Mastercard. You can also pay with bank transfer via email. 

Will out of stock items be restocked?

We do our best to keep all items stocked, however sometimes we may not be able to offer an item again. For popular items we may offer a preorder option if there is a delay from our supplier. Don’t forget you can always add an item to your “Wishlist” to receive an email when it is back in stock. 

How can I leave a review?

To leave a product review, visit the product page and navigate to the review tab below the “Add to Cart” button. To leave a review of the Oakville Store you can find us on Google. 

Where are your products sent from?

Our products ship from multiple warehouses in order to provide you the quickest shipping possible. Most products ship from our main office in Mississauga, Ontario. When possible your orders may ship from a warehouse closer to you. 

Can I change my account information?

Visit the Edit My Account page to change account information.